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Rustam

Manager of kupi.com refunded my tickets without permission. In result i lost my 1K USD flight with refund of only 3%. Order #2496124142.

In april 2026 i bought flight to China. Later on i was thinking about changing date of flight. Probably, if ticket refund is big enought, i would change my flight.

Company do not provide refund amount on site - you have to make a request and wait for the answer. That is why asked about refund amount via e-mail.

After 6 days of waiting, 12/04/2026 at 17:35 i received the answer with refund only 3% of ticket cost:

"Please confirm the refund by 23:30 on 12/04/2026 by replying to this email. If I do not receive a reply by this time, I will refund the tickets under the terms stated above, as you have indicated that you will definitely not be travelling."

Thanks God i checked my e-mail at 23:25, and at 23:27 made a reply where i not confiming refund. So i replyed in time. But kupi.com manager did not see my answer and refunded my tickets. So i lost tickets nearly for nothing (3% of cost).

But even if i dont make it in time, manager do not have right to refund without "additional confirmation". It is written in their rules "6. TICKET REFUND AND ORDER CHANGES. SERVICE FEES. VOUCHER." Art 6.1:

"... The cancellation of the order shall be carried out after receiving, in one of the ways specified on the Website, additional confirmation of a transaction involving the return, exchange, cancellation of ticket(s) from the Client, unless otherwise stipulated in the regulations of the Carrier and/or the Booking System, or the Website."

So tickets was refunded without my confirmation. No idea why they rush the refund because it was almost more than 2 week until flight. But it is clearly a mistake of the service.

In following conversation with "Claims Department specialist" i almost got nothing because they somehow decided that i will definetly not travelling, ignoring my e-mail and answer.

I think kupi.com should review and improove their refunding process. As well us Claim process.

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Дешёвые авиабилеты Купиком отзывы

Kupi.com - сайт поиска и бронирования дешёвых авиабилетов. Дочерний проект Kupibilet.ru, ориентированный на западную аудиторию. Поддерживаются языки: Английский, Нидерландский, Польский, Испанский, Французский, Немецкий, Итальянский и Турецкий.

Электронная почтаsupport@kupi.com
Компания Kupi.comNebuchadnezzar FZ-LLC / UAE
Адрес офиса103&104, First Floor, Building 14, Dubai Internet City, Dubai, United Arab Emirates
Официальный сайт www.kupi.com

Kupi.com один из лучших сайтов в категории Авиабилеты на Имиго точка ру.

Последнее обновление: 10.06.2026